Complaints Procedure

Chevron College is committed to ensuring that any complaints or grievances will be treated fairly, impartially, effectively and in a timely manner.

If the learner is not satisfied that the matter has been resolved informally, they may submit a formal complaint to the Director of Academic Affairs by completing the Complaint Form, provided with your course materials, or available on request from your programme administrator.

The Director of Academic Affairs will acknowledge receipt of the complaint.

The complainant will be informed of the outcome of the investigation and any action that may be taken, within 14 days.

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