Complaints Procedure

Chevron College is committed to ensuring that any complaints or grievances will be treated fairly, impartially, effectively and in a timely manner.

All complaints must be received in writing and be directed towards the Director of Academic Affairs.

The Director of Academic Affairs will ask the learner to fill out a complaints form (see Appendix A of Learner handbook ).

The complaint must be sent by post to Chevron College, FAO: Director of Academic Affairs, Anne Street, Wexford Town, Co. Wexford, Y35 WK57.

On receipt of a complaint, the Director of Academic Affairs will contact the complainant and acknowledge receipt of the complaint.

The complainant will be informed of the outcome of the investigation and any corrective action that may be taken within 14 days.

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